Terms + Conditions

YOU MUST BE 18 YEARS OF AGE OR OLDER TO PURCHASE FROM THIS WEBSITE.

*Please Note: Coupon discounts CANNOT be used on items already on sale.

Exclusions

Replacements or refunds do not apply if the product has not been installed, operated and maintained in accordance with any instructions provided with the product.

If the product has been used in a manner other than for which it was designed, to the extent permitted by relevant legislation.

We expressly exclude any liability for any indirect or consequential loss (including for loss of revenue or loss of use) arising from or in any way relating to the purchase or use of the product.


 

Delivery

Unsuccessful Delivery Attempt
If no one is present when the order arrives and it is being delivered by Australia Post, a notification will be left in the mail box for you to pick up your parcel in your local Post Office. 
If your item is delivered by Toll IPEC and Allied Express, arrangement will be made in advance to ensure your item to arrive at your door at your convenience. 
A re-delivery cost will occur if you are not home at the arranged time. 

Rejected by Receiver
If your item is a gift, please ensure the receiver knows about it to avoid parcel rejection. A re-delivery cost will occur if parcel has to be resent. 


 

Returned Goods

All products purchased from us are quality tested. There is a very small percentage of items that do not work as intended, or get damaged in transit. In the unlikely event of this happening with an item you have received, please email our Customer Service team and give a full detailed description of the problem, as well as your Order number.

Our Customer Service Team will respond to you within 2 working days. Depending on the problem our customer service team will determine how best to resolve your problem with minimum inconvenience to you.

If it is found that the item you received is faulty, we will exchange. The item needs to be returned within 14 days of purchase, in its original packaging to our warehouse in Sunshine West, Victoria 8438.

Delivery cost is not refundable. Returned goods postage will be paid by the customer.

If we no longer have any more of the product in stock, then a full refund will be provided.

For a change of mind returned purchase a restocking fee will apply.