We value your privacy and as such we are committed to supporting the ‘National Privacy Principles for the Fair Handling of Personal Information'.
Personal information is defined in the Privacy Act 1988 as "information or an opinion in any form about an individual whose identity is apparent or can reasonably be ascertained from the information or opinion".
Due to the nature of our business, at times it is necessary to obtain personal information; in order for us to provide you with services. An example would be collecting your address & telephone number for the purpose of a delivery, refund, gift voucher or credit.
Generally, the only personal information we collect about you is that which you choose to tell us. This may be when you contact us, write to us, apply for a service or make a payment.
Australian Privacy law requires us to collect your Personal information directly from you, if it is reasonable and practical to do so.
We will only ask for and use personal information we reasonably need to conduct our business.
We do not collect sensitive information about you unless required by applicable laws or rules. Sensitive Information is defined in the Act as information or an opinion about an individual; some examples of these are racial or ethnic origin, political opinion and sexual preferences.
We will not be intrusive nor obtain or use information in an inappropriate manner.
If you receive promotional material and do not wish to receive it, let us know and we will not send it to you.
Generally you have no obligation to provide any information requested by us.
If you choose to withhold requested information, we may not be able to provide you with the services you require should that depend on the collection of that information, particularly if the collection of that information is required by law.
We take all reasonable steps to maintain the security and integrity of your personal information.
We store your information in both electronic and paper form. We take all reasonable precautions to protect these records from misuse or unauthorised access.
We will provide you with access to any of your personal information that is held by us; except in the limited circumstances recognised and permitted by law.
You can correct misinformation (except where it is inappropriate or exempt by law) if you need to update your information; such as a change of address.
Access complaints or requests to change personal information must be sent to us via email, we will review the request and resolve it within a reasonable time.